The Geneva Internet Plaform (GIP) is a Swiss initiative operated by DiploFoundation that strives to engage digital actors, foster digital governance, and monitor digital policies.
It aims to provide a neutral and inclusive space for digital policy debates, strengthen the participation of small and developing countries in Geneva-based digital policy processes, support activities of Geneva-based Internet governance (IG) and ICT institutions and initiatives, facilitate research for an evidence-based, multidisciplinary digital policy, bridge various policy silos, and provide tools and methods for in situ and online engagement that could be used by other policy spaces in International Geneva and worldwide. The GIP’s activities are implemented based on three pillars: a physical platform in Geneva, an online platform and observatory, and a dialogue lab.
Address: 7bis, Avenue de la Paix CH-1202 Geneva, Switzerland
Website:
https://www.diplomacy.edu
Stakeholder group: Academia & think tanks
DiploFoundation (Diplo) is a Swiss-Maltese non-governmental organisation that specialises in capacity development in the field of Internet governance and digital policy. Established in 2002, Diplo, among other things, works to improve the role of small and developing states in global diplomacy by:
training officials through online courses, workshops, and simulation exercises;
developing capacity on Internet governance, cybersecurity, data, artificial intelligence, and other emerging tech issues;
promoting and developing digital tools for inclusive and impactful governance and policy-making.
Diplo’s main activities:
Capacity Development
Diplo’s capacity development support begins with individuals, but through the activities of these individuals, its impact reaches into the larger systems of which they and their organisations are a part. Diplo’s approach includes online training, policy research, policy immersion, and the development of communities of practice, combined in various ways as appropriate to each policy context. Diplo’s capacity development activities center around education, online training, courses, workshops, as well as online events, webinars, and research on topics such as AI, big data, science diplomacy, and cybersecurity.
Events
To address pressing issues in global governance, Diplo’s events bring together people from different perspectives, including diplomats, business professionals, academics, members and staff of international organisations, members of civil society, and members of the technical community. Diplo works to make its events more accessible through e-tools that support remote participation. These events often evolve into teaching activities, publications, or online interactions.
Courses
Diplo offers postgraduate-level academic courses and training workshops on a variety of diplomacy-related topics for diplomats, civil servants, staff of international organisations and NGOs, and students of international relations. Combining a highly developed learning methodology with a unique online learning platform, Diplo’s courses are flexible, personal, interactive, and community-building. Courses are delivered online, face-to-face, and in a blended format.
Research
Diplo’s efforts on capacity development also include research on a variety of digital topics such as AI, big data, science diplomacy, and cybersecurity. This research has been conducted in collaboration with a number of partners, including swissnex and the Ministry for Foreign Affairs of Finland.
Artificial Intelligence
In the area of AI, Diplo has established its AI Lab, a multifaceted initiative that includes research and analysis on AI policy, capacity development in the field of AI and related areas, reports from main events and discussions on AI, and analysis of the impact of AI on diplomacy.
At IGF 2019 in Berlin, Diplo launched its humAInism project as a response to calls for regulation and oversight of AI technologies. The project aims to anchor AI in the core values of humanity by understanding how AI functions and what reasonable policy trade-offs need to be made. It looks under the AI bonnet to understand the technology and analyses the policy, legal, and ethics-related impacts of algorithms and other AI tools.
UNCTAD also runs the Research Partnership Platform, aimed at contributing to the development of best practices in the formulation and implementation of competition and consumer protection laws and policies.
UNCTAD serves as co-lead of the UNCTAD is a UN body dedicated to supporting developing countries in accessing the benefits of a globalised economy more fairly and effectively. It provides analysis, facilitates consensus building, and offers technical assistance, thus helping countries use trade, investment, finance, and technology to support inclusive and sustainable development.
UNCTAD also works to facilitate and measure progress towards achieving the sustainable development goals (SDGs), through a wide range of activities in areas such as technology and innovation, trade, investment, environment, transport and logistics, and the digital economy. It places special emphasis on supporting the most vulnerable developing countries, including least developed countries (LDCs), landlocked developing countries (LLDCs), small island developing states (SIDS), and African countries to build resilience to economic shocks and to achieve structural economic transformation.
UNCTAD’s work often results in analyses, statistics, and recommendations that inform national and international policymaking processes, and contribute to promoting economic policies aimed at ending global economic inequalities and generating human-centric sustainable development.
Digital activities
UNCTAD is particularly active in the field of e-commerce, trade, and the digital economy, carrying out a wide range of activities from research and analysis to providing assistance to member states in developing adequate legislative and regulatory frameworks and facilitating international dialogue on the development opportunities and challenges associated with the digital economy.
UNCTAD also works to facilitate and measure progress towards achieving the SDGs, in particular through (but not limited to) its activities in the field of science, technology, and innovation (STI) for development. Consumer protection, gender equality, productive capacity building, and privacy and data protection are other digital policy areas where UNCTAD is active.
Digital policy issues
Data governance
As data has become a key resource in the digital economy, data governance is a fundamental part of the work of UNCTAD. This is illustrated, for example, in the research and analysis work of the Digital EconomyReport 2019, which focused on the role of data as the source of value in the digital economy and how it is created and captured and the Digital Economy Report2021, which analysed cross-border data flows and development. Moreover, some of UNCTAD’s work on e-commerce and digital trade touches specifically on privacy and data protection issues. For instance, the eCommerce and Law Reform work dedicated to supporting developing countries in their efforts to establish adequate legal frameworks for e-commerce also covers data protection and privacy among the key issues addressed. The Global Cyberlaw Trackers offers information on data protection laws in UNCTAD member states.
Also relevant for data governance discussions is UNCTAD’s work on statistics, as the organisation collects and analyses a wide range of data and statistics on issues such as economic trends, international trade, investment, development, and the digital economy. UNCTAD’s statistical capacity development activities help countries enhance their statistical and data infrastructures and often address issues of data governance, such as statistical confidentiality, access to data, and privacy protection. UNCTAD also contributes actively to global work to enhance data governance in statistics and beyond and to develop universal principles to guide the collection, dissemination, use, and storage of data.
UNCTAD makes its data and statistics available as open-source in the UNCTADstat data centre. Statistics underpin UNCTAD’s analytical work and are featured in many publications. The UNCTAD Handbook of Statistics disseminates key messages from UNCTAD’s statistics including infographics and UNCTAD’s SDG Pulse offers statistical information on developments related to the 2030 Agenda for Sustainable Development. In addition, Development andGlobalization Facts andFigures publications provide thematic updates on topical issues with the latest number focusing on SIDS. To provide timely information on the global economy and trade, UNCTAD Statistics publishes a weekly Tradeand Economy Nowcast.
UNCTAD’s work programme on e-commerce and the digital economy (ECDE Programme), encompasses several research and analysis, consensus-building, and technical assistance activities, as follows:
Research and analysis
UNCTAD conducts research and analysis on e-commerce and the digital economy and their implications for trade and development. These are mainly presented in its flagship publication, the DigitalEconomy Report (known as the Information Economy Report until 2017), and in its Technical Notes on ICT forDevelopment. The Technology and Innovation Report, another flagship publication, highlights the need to build science, technology, and innovation capabilities as prerequisites to enabling developing countries and LDCs to adopt and adapt frontier technologies, including digital technologies.
Consensus building on e-commerce and digital economy policies
UNCTAD’s Intergovernmental Group of Experts onE-commerce and the Digital Economy meets regularly to discuss ways to strengthen the development dimension of e-commerce and the digital economy. The group’s meetings are usually held in conjunction with UNCTAD eWeek an annual event hosted by UNCTAD featuring discussions on development opportunities and challenges associated with the digital economy.
UNCTAD also serves as a knowledge partner to the deliberations of the G20 Digital Economy Working Group on Data Free Flow with Trust and Cross-border Data Flows.
Under the auspices of the UN Commission on Science and Technology for Development (CSTD), UNCTAD provides substantive work on the follow-up to the World Summit on the Information Society (WSIS) – a unique two-phase UN summit that was initiated to create an evolving multistakeholder platform to address the issues raised by information and communications technologies (ICTs) through a structured and inclusive approach at the national, regional, and international levels.
To that end, the CSTD:
Reviews and assesses progress at the international and regional levels in the implementation of action lines, recommendations, and commitments contained in the outcome documents of the Summit.
Shares best and effective practices and lessons learned and identifies obstacles and constraints encountered, and actions and initiatives to overcome them alongside important measures for further implementation of the Summit outcomes.
Promotes dialogue and fosters partnerships, in coordination with other appropriate UN funds, programmes and specialised agencies, to contribute to the attainment of the Summit.
Monitors objectives and the implementation of its outcomes and the use of ICTs for development and the achievement of internationally agreed development goals, with the participation of governments, the private sector, civil society, the UN, and other international organisations in accordance with their different roles and responsibilities.
E-Commerce assessments and strategy formulation
The eTrade Readiness Assessments (eT Readies) assist LDCs and other developing countries in understanding their e-commerce readiness in key policy areas to better engage in and benefit from e-commerce. The assessments provide recommendations to overcome identified barriers and bottlenecks to growth and enjoying the benefits of digital trade.
UNCTAD’s work on ICT policy reviews and national strategies involves technical assistance, advisory services, diagnostics, and strategy development on e-commerce, and national ICT planning at the request of governments. Through an analysis of the infrastructural, policy, regulatory, institutional, operational, and socio-economic landscape, the reviews help governments to overcome weaknesses and bureaucratic barriers, leverage strengths and opportunities, and put in place relevant strategies.
Legal frameworks for e-commerce
UNCTAD’s e-commerce and law reform work helps to develop an understanding of the legal issues underpinning e-commerce through a series of capacity-building workshops for policymakers at the national and regional levels. Concrete actions include assistance in establishing domestic and regional legal regimes to enhance trust in online transactions, regional studies on cyber laws harmonisation, and the global mapping of e-commerce legislation through its Global CyberlawTracker.
The eTrade for all initiative (eT4a) is a global collaborative effort of 35 partners to scale up cooperation, transparency, and aid efficiency towards more inclusive e-commerce. Its main tool is an online platform (etradeforall.org), a knowledge-sharing and information hub that facilitates access to a wide range of information and resources on e-commerce and the digital economy. It offers a gateway for matching the suppliers of technical assistance with those in need. Beneficiaries can connect with potential partners, and learn about trends, best practices, up-to-date e-commerce indicators, and upcoming events all in one place. The initiative also acts as a catalyst of partnership among its members for increased synergies. This collaboration has concretely translated into the participation of several eT4a partners as key contributors to the various UNCTAD e Week organised by UNCTAD and in the conduct and review of eTrade Readiness Assessments.
Market access and rules of origin for least developed countries
LDCs are granted preferential tariff treatment in the markets of developed and developing countries under several schemes and arrangements. Since its inception, UNCTAD has assisted governments in developingpreferential rules of origin (RoO). UNCTAD assists governments and regional economic communities, as well as the AfCFTA Secretariat, in negotiating and drafting their RoO. Most recently, UNCTAD’s technical assistance has focused on the implementation of the World Trade Organization’s (WTO’s) 2005 Hong Kong decision on Duty-free, Quota-free (DFQF) market access, and understanding and drafting RoO.
UNCTAD has undertaken extensive research on DFQFand RoO. The UNCTAD Database on the African Continental FreeTrade Area (AfCFTA) provides information on trade statistics, rules of origin, and tariff offers under AfCFTA at the Harmonized Commodity Description and Coding System (HS) subheading (6-digit) level The Harmonized Commodity Description and Coding System – commonly known as the Harmonized System or HS – is an internationally standardised nomenclature for the description, classification, and coding of goods.. The database enables automatic data visualisation to create a snapshot of the object of interest and matching trade statistics within the AfCFTA tariff offers, and product-specific rules of origin where available.
The UNCTAD GeneralizedSystem of Preferences (GSP) utilisation database provides information on the utilisation of the GSP schemes as well as other trade preferences granted to developing countries and LDCs under GSP, DFQF arrangements, and trade preferences under reciprocal free trade agreements (FTAs).
The Digital Economy Report counts on collaboration with organisations such as ITU, ITC, WTO, the World Bank, and UN regional commissions.
UNCTAD partners with various organisations in the context of the eT4a initiatives. Examples include ILO, WIPO, the World Economic Forum, UN regional commissions, etc.
UNCTAD also runs the Research Partnership Platform, aimed at contributing to the development of best practices in the formulation and implementation of competition and consumer protection laws and policies.
Address: Palais des Nations, 1211 Geneva 10, Switzerland
Website:
https://www.intgovforum.org
Stakeholder group: International and regional organisations
The IGF provides the most comprehensive coverage of digital policy issues on the global level. The IGF Secretariat in Geneva coordinates both the planning of IGF annual meetings (working together with the Multistakeholder Advisory Group (MAG) and the wider IGF community) and a series of intersessional activities (run all year long). These activities could be summarised in three ‘multi’ initiatives:
Multistakeholder participation: It involves governments, business, civil society, the technical community, academia, and other actors who affect or are affected by digital policy This diversity is reflected in IGF processes, events, and consultations.
Multidisciplinary coverage: It relates to addressing policy issues from technological, legal, security, human rights, economic, development, and sociocultural perspectives. For example, data, as a governance issue, is addressed from standardisation, e-commerce, privacy, and security perspectives.
Multilevel approach: It spans IGF deliberations from the local level to the global level, through a network of over 165 national, subregional, and regional IGF (as of November 2023). They provide context for discussions on digital policy like the real-life impact of digitalisation on policy, economic, social, and cultural fabric of local communities. The IGF Secretariat supports such initiatives (which are independent) and coordinates the participation of the overall network.
The IGF ecosystem converges around the annual IGF, which is attended by thousands of participants. The last few IGFs include Paris (2018), Berlin (2019), online edition due to the pandemic (2020), Katowice (2021), Addis Ababa (2022), and Kyoto (2023), which engaged over 11,000 participants, and more than 1,000 speakers in over 300 sessions.
The intersessional work includes best practice forums (on issues such as cybersecurity, local content, data and new technologies, and gender and access); dynamic coalitions (on issues such as community connectivity, network neutrality, accessibility and disability, and child safety online etc.); policy networks (on AI, environment, meaningful access and Internet fragmentation); and other projects such as Policy Options for Connecting and Enabling the Next Billion(s) (which ran between 2015 and 2018) as well as a number of capacity development activities.
IGF mandate
The IGF mandate was outlined in the Tunis Agenda for the Information Society of the World Summit on the Information Society (WSIS, November 2005). It was renewed for another 10 years by the UN General Assembly (UNGA) on 16 December 2015, (70/125).
The main functions of the IGF are specified in Article 72 of the Tunis Agenda. The mandate of the Forum is to:
Discuss public policy issues related to key elements of Internet governance in order to foster the sustainability, robustness, security, stability, and development of the internet.
Facilitate discourse between bodies dealing with different cross-cutting international public policies regarding the internet and discuss issues that do not fall within the scope of any existing body.
Interface with appropriate inter-governmental organisations and other institutions on matters under their purview.
Facilitate the exchange of information and best practices, and in this regard, make full use of the expertise of the academic, scientific, and technical communities.
Advise all stakeholders in proposing ways and means to accelerate the availability and affordability of the Internet in the developing world.
Strengthen and enhance the engagement of stakeholders in existing and/or future internet governance mechanisms, particularly those from developing countries.
Identify emerging issues, bring them to the attention of the relevant bodies and the general public, and where appropriate, make recommendations.
Contribute to capacity building for internet governance in developing countries, drawing on local sources of knowledge and expertise.
Promote and assess, on an ongoing basis, the embodiment of WSIS principles in internet governance processes.
Discuss, inter alia, issues relating to critical internet resources.
Help to find solutions to the issues arising from the use and misuse of the internet, of particular concern to everyday users.
Publish its proceedings.
In fulfilling its mandate, the Forum is institutionally supported by the UN Secretariat for the Internet Governance Forum placed with the Department of Economic and Social Affairs (DESA). Its working modalities also include MAG and most recently the Leadership Panel, both appointed by the UN Secretary-General.
Digital policy issues
Until 2019, IGF annual meetings used to host sessions tackling a wide range of digital policy issues (for instance, IGF 2018 had eight themes: cybersecurity, trust, and privacy; development, innovation, and economic issues; digital inclusion and accessibility; human rights, gender, and youth; emerging technologies; evolution of internet governance; media and content; and technical and operational issues). In 2019, in an effort to bring more focus within the IGF, the MAG decided (considering community input) to structure the IGF programme around a limited number of tracks: security, safety, stability, and resilience; data governance; and digital inclusion. This approach was kept for IGF 2020, which saw four thematic tracks: data, environment, inclusion, and trust. The thematic approach did not mean that the IGF saw some digital policy issues as being less relevant than others, but rather that it encouraged discussions at the intersection of multiple issues. The Geneva Internet Platform (GIP) Digital Watch hybrid reporting (IGF 2023) illustrates this trend, showing that the IGF discussed a wide range of policy issues (across all seven internet governance baskets ofissues) within the limited number of thematic tracks.
The leadership panel
In line with the IGF mandate and as recommended in the Secretary-General’s Roadmap for Digital Cooperation, the UN Secretary-General established the IGF Leadership Panel as a strategic, empowered, multistakeholder body, to address urgent, strategic issues, and highlight Forum discussions and possible follow-up actions to promote greater impact and dissemination of IGF discussions.
More specifically, the Panel provides strategic inputs and advice on the IGF; promotes the IGF and its outputs; supports both high-level and at-large stakeholder engagement in the IGF and IGF fundraising efforts; exchanges IGF outputs with other stakeholders and relevant forums; and feeds input from these decision-makers and forums to the IGF’s agenda-setting process, leveraging relevant MAG expertise.
The 15-member Panel with ex-officios meet at least three times a year in person, in addition to regular online meetings.
Future of meetings
Since its first meeting in Athens (2006), the IGF has been a pioneer in online deliberation and hybrid meetings. In addition to individual online participation, the IGF has encouraged the development of a network of remote hubs where participants meet locally while following online deliberations from the global IGF. In this way the IGF has created a unique interplay between local and global deliberations through the use of technology. For hybrid meetings delivered in situ and online, the IGF developed the function of remote moderator, who ensures that there is smooth interplay between online and in situ discussions.
The 19th annual IGF meeting will be hosted by the Government of Saudi Arabia in Riyadh in December 2024. The 2025 host is yet to be announced.
Address: L'Ancienne-Route 17A, Postal Box 45 , 1218 Le Grand-Saconnex, Switzerland
Website:
https://www3.ebu.ch/home
Stakeholder group: International and regional organisations
EBU is the world’s leading alliance of public service media. It has 112 member organisations in 56 countries and an additional 30 associates in Asia, Africa, Australasia, and the Americas. EBU members operate nearly 2,000 television, radio, and online channels and services, and offer a wealth of content across other platforms.
Together they reach an audience of more than one billion people around the world, broadcasting in more than 153 languages. The EBU operates Eurovision and Euroradio services.
Digital policy issues
Artificial intelligence
AI and data are central themes for PSM today, especially when it comes to strengthening and personalising relationships with its citizens. The EBU’s AI and Data Group defines the AI and Data Initiative strategy and priorities in order to support EBU members’ data usage and AI- and data-driven strategies. It brings together EBU member delegates and EBU permanent services delegates, who are directly involved in carrying out strategic, managerial, analytical, technological, legal, content-related, or other types of activities related to data usage in their respective organisations.
A prominent example of the EBU’s use of AI is its PEACH (Personalization for EACH) initiative, which has brought together a number of public broadcasters to develop AI-powered tools to deliver the right content to the right audience in accordance with current data protection regulations.
Telecommunication infrastructure
EBU members use various types of network infrastructure for the production and distribution of PSM content and services to the entire population. In addition to traditional broadcasting networks – terrestrial, cable, or satellite – media service providers use fixed and wireless IP networks. The EBU’s activities aim to ensure that these networks are capable of meeting the requirements of PSM organisations and their audiences in a technically and economically viable way. This includes technical developments and standardisation in collaboration with industry partners as well as engagement with regulators and policymakers to ensure a suitable regulatory framework for PSM content and services.
The current focus is on broadband distribution infrastructure; distribution over internet platforms; wireless mobile technologies such as 5G; and terrestrial broadcast networks, including access to spectrum.
Further information about the EBU’s technical work, including the scope of different working groups, can be found at https://tech.ebu.ch/home/
Following the start of the war in Ukraine and the 2021 flooding in Europe, the EBU issued a recommendation to recall the crucial importance of PSM’s delivery to citizens – for this, no single resilient network will suffice.
Digital standards
Since its inception in 1950, the EBU has been mandated by its members to contribute to standardisation work in all technological fields related to media. This work ranges from TV and radio production equipment to the new broadcasting standards for transmission. This mandate has been naturally extended over the years to the field of mobile technologies, as well as online production and distribution.
The EBU hosts the digital video broadcasting (DVB) project, which has developed digital TV standards such as DVB-T/T2 and DVB-S/S2 which are the backbone of digital TV broadcasting around the world. DVB is currently working on an IP-based distribution system and on DVB-I, a new open standard for content distribution over the internet. This work is closely aligned with the 3rd Generation Partnership Project (3GPP).
The EBU is an active member of a number of other standards and industry organisations that are developing specifications relevant to media content production and distribution, including major standards developing organisations (SDOs) (e.g. the European Telecommunications Standards Institute (ETSI), 3GPP, the International Telecommunication Union (ITU), the Institute of Electrical and Electronics Engineers (IEEE) but also those with a more focused scope (e.g. Hybrid broadcast broadband TV (HbbTV), DASH Industry Forum (DASH-IF), the World Wide Web Consortium (W3C), RadioDNSRadioDNS is an organisation that promotes the use of open technology standards to enable hybrid radio. Hybrid radio combines broadcast radio and internet technologies to create a harmonised distribution technology. It relies upon the Domain Name System (DNS)., Word Digital Audio Broadcasting (WorldDAB), Advanced Encryption Standard (AES), the Advanced Media Workflow Association (AMWA), and the Society of Motion Picture and Television Engineers (SMPTE)). In all these organisations, the EBU’s main objective is to ensure that specifications are capable of meeting the requirements of EBU members and their audiences.
In 2019, the EBU launched a 5G Media Action Group (5G-MAG), an independent non-profit cross-industry association that provides a framework for collaboration between media and information and communications technology (ICT) stakeholders on a market-driven implementation of 5G technologies in content creation, production, distribution, and consumption.
Network neutrality
The EBU’s work in the field of net neutrality focuses on assisting its members in coordinating their positions on broadband network neutrality. To this end, it provides expertise and facilitates initiatives and the drafting of documents concerning net neutrality at the EU level. The EBU also encourages its members to exchange experiences from the national level. Net neutrality is addressed as part of the EBU’sLegal and Policy Distribution Group. Net neutrality is seen as a key principle for public service broadcasters to support and advocate for, as it ensures their services are equally accessible by all internet users.
Cybercrime and network security
The EBU has developed a Strategic Programme on MediaCyber Security, aimed mainly at raising awareness among its members of the increasing cybersecurity risks and threats to broadcasting. This initiative also provides a platform for its members to exchange information on security incidents (e.g. phishing campaigns, targeted malware attacks), as well as on lessons learned, projects, and internal procedures. A dedicated working group is focused on defining information security best practices for broadcast companies – it has recently published a recommendation providing guidance on cybersecurity safeguards that media organisations and media vendors should apply when planning, designing, or sourcing their products and services. The EBU organises an annual Media Cybersecurity Forum, which brings together manufacturers, service providers, and media companies to discuss security issues in the media domain.
Convergence and OTT
In an environment increasingly characterised by digital convergence, the EBU is working on identifying viable investment solutions for over-the-top (OTT) services. The organisation has a Digital Media Steering Committee, focused on ‘defining the role of public service media in the digital era, with a special focus on how to interact with big digital companies’. It also develops a bi-annual roadmap for technology and innovation activities and has a dedicated Project Groupon OTT services.
In addition, there is an intersectoral group composed of EBU members and staff that exchange best practices for relations between internet platforms and broadcasters. During the COVID-19 crisis, a coordinated effort by the technical distribution experts of the EBU and its members monitored the state of the global broadband network to help avoid surcharges due to the increased consumption of on-demand programmes.
This work goes hand in hand with that developed by the Legal and Policy department – among others with the Content, Platform, Distribution, and Intellectual Property Expert Groups, all key in the establishment of EU rules enabling the proper availability of PSM services to people across the EU and beyond.
Capacity development
Most of the EBU’s activities are aimed at increasing the capacity of its members to address challenges and embrace opportunities brought about by the digital age. To that end, through its Digital Transformation Initiative, the EBU has developed a number of member support services, such as its expert community network that gathers over 200 experts from across its membership, and a digital knowledge hub with a repository of analyses and best practices. The EBU also offers a wide range of workshops and other sessions aimed at creating awareness about the digital transformation of the public service media, developing peer-to-peer assessment of members’ digital maturity, and initiating tailored interventions based on members’ needs.
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